Satelec UK Limited t/as Acteon UK are committed to protecting and respecting your privacy.

This policy sets out the basis on which we collect personal data from you, or that you provide to us, and how it will be processed by us. Please read the following carefully to understand the practices we follow regarding your personal data and how we handle it.

For the purpose of the General Data Protection Regulations the data controller is Satelec UK Limited, Acteon House, Phoenix Park, Eaton Socon, St Neots PE19 8EP Company Registration No. 03795673.

The Data Protection Officer is: Michelle Ross

By using our website and having read this policy, you consent to its contents and its terms.


The legal basis for processing the following information is our legitimate interests, namely the proper administration of our website and business.


Information provided by filling in forms on our website or This includes information provided at the time of registering to use our site, subscribing to our service, posting material, requesting further services, registering to attend courses and webinars or to claim giveaways. We may also ask you for information when you when you report a problem with our site.

(b) If you contact us, we may keep a record of that correspondence.

(c) We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

(d) Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Our website and services are targeted at persons over the age of 18. If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.



All personal data will be retained for a maximum of 8 years. At the end of this period it will be deleted from our systems if there has been no order placed with Satelec UK Limited within this 8-year period. However, this will also depend on any pending guarantee period, legal or insurance issue.

Satelec UK Limited stores information within Salesforce and on internal databases held on secure servers.

Additional information about:

Salesforce’s security is available on its website.

Event’s security is available on its website.

Updating your Information

Please let us know if the personal information that we hold about you needs to be corrected or updated.


We may collect information about your computer, including where available your IP address, operating systems, and browser type for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. The legal basis for processing the following information is our legitimate interests, namely the proper administration of our website and business.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

We use them to analyse the use of our website.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where we store your personal data

Satelec UK Limited do not transfer any personal data to countries outside of the European Economic Area (EEA).
The hosting facilities for our website are situated in the EU. All necessary steps will be taken to ensure that your data is treated securely and in accordance with this privacy policy. Therefore, once we have received your information, we will use strict procedures and security features to prevent unauthorised access.


We use information held about you in the following ways:

(a) to ensure that content from our site is presented in the most effective manner for you and for your computer.

(b) to provide you with information, products, or services that you request from us or which we feel may interest you.

(c) to invite you to attend courses or webinars we feel may be of interest to you or to subsequently provide you with certificates of attendance where applicable.

(d) to carry out our obligations arising from any contracts entered between you and us.

(e) to arrange for delivery of samples / leaflets requested

(f) to allow you to participate in interactive features of our service, when you choose to do so

(g) to notify you about changes to our service.

The data we collect may also be processed by staff who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.


We do not exchange or sell your data to any third party web sites or external data suppliers.
We may disclose your personal data to our insurers and/or professional advisers but limited to only as reasonably necessary, for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.


The Website includes links to third party websites, and Satelec Uk Limited is not responsible for the policies or content of such other websites. Satelec UK Limited will not track customers across third party websites and does not respond to third party signals. However, some third-party sites such as Google Analytics or Facebook may track your browsing activities.


You have the right to ask us not to process your personal data for marketing purposes. We will inform you before collecting your data and request consent to use your data for such purposes. If you give consent, this can be withdrawn at any time using the unsubscribe facility on the communication.


You have a right to access information held about you. Your right of access can be exercised in accordance with GDPR. Any access request is free of charge and should be submitted for the attention of the Data Protection Officer, Michelle Ross by email: