ACTEON North America Warranty Policy
Updated 8/11/22
ACTEON North America warrants ACTEON branded products against defects in material or workmanship as follows:
Manufacturer’s Limited, 2 Year Warranty Coverage
- During the manufacturer's limited warranty, ACTEON will pay for labor and parts to repair a defective product. After this period, the customer must pay all labor and parts charges.
- ACTEON, at its sole discretion, may choose to void the terms of this warranty if it determines that the product has sustained malicious or deliberate damage
- Costs associated with shipping to ACTEON are the responsibility of the customer or dealer. Return shipping cost of non-warranty repairs is the customer’s responsibility. ACTEON will pay for return shipping charges of items repaired under warranty.
Comprehensive Warranty Coverage
- Sopix Sensors are covered by a comprehensive warranty for 24 months following the date of purchase from the dealer. During this time, up to two repairs or replacements maximum are performed at no charge.
- ACTEON, at its sole discretion, may choose to void the terms of this warranty if it determines that the product has sustained malicious or deliberate damage
- ACTEON will require a copy of an invoice as proof of date of purchase.
- ACTEON will pay all shipping costs during the comprehensive warranty period.
- The comprehensive warranty applies to the purchase date of the original item.
Warranty on Repair
- Repairs are covered by a 90-day limited manufacturer’s warranty. This warranty covers only the work performed. Additional parts and functionality of the device are not covered.
- If more than 90 days remains on the original manufacturer’s limited warranty, the repair will be covered for the remainder of the warranty rather than the 90 days.
Please return products to:
ACTEON North America
124 Gaither Drive, Suite 140, Attn: Repairs Mount Laurel, NJ 08054
90-Day Manufacturer Limited Warranty
- Ultrasonic tips
- Intra-oral tips
- Polishing powders
- Irrigation lines/perforators
- Imaging plates
- SOPIX positioning tabs
- Camera and sensor sheaths
- Plate covers
- EXPASYL
- EXPASYL EXACT
- Bag
- BIOSPLINT
- FLAG
- RISKONTROL and Adapters
2 Year Manufacturer Limited Warranty
- Light guides
- NEWTRON tip A/C box
- EXPASYL gun
- EXPASYL EXACT gun
- Lights rings
- Sterilization box
- AIR-N-GO nozzle
- Lights shields
- Transformer
- SP NEWTRON HP tubing
- OEM Curing Light tubing
- Water solenoid kit
- Air electric switch
- AIR-N-GO adaptors
- PSPIX
-
Air polishing
-
Ultrasonic/Surgical units
-
NEWTRON tabletop
-
NEWTRON OEM module
-
Piezotome CUBE
-
IMPLANT CENTER II
-
Ultrasonic/Surgical hand pieces
-
Ultrasonic/Surgical power supply
- I-SURGE motors
- NEWTRON HP
- Curing lights
- Hand piece
- Charger
- Battery
- AIR-N-GO Easy
- Air polishing handpieces
- X-MIND UNITY
2+2* - 2 Year Manufacturer Limited Warranty
*2 Year Extended Manufacturer warranty valued at $2500
- Intra-oral cameras
- 617
- 717 First
- SOPROLIFE
- SOPROCARE
- Docking stations
2+2* 2 - Year Comprehensive Warranty
*2-Year Extended Manufacturer warranty value: $2500
2+3 Year Manufacturer Limited Warranty***
***3 Year Extended warranty value at $4,500
- X-Mind Prime***
- X-Mind Trium ***(effective 7/1/22)
- X-Mind Prime Sensor *
- X-Mind Trium Sensor*
*5 years or 14,000 exams; whichever comes first
**Acquisition OS, software, and data backup and protection are not covered under warranty.
***Warranty is on unit mechanics and unit electronics only – No labor is covered.
Form #F0034, Rev. 18, August 11, 2022