ACTEON North America Warranty Policy

Updated 10/15/20

ACTEON North America warrants products against defects in material or workmanship as follows:

Year 1: Comprehensive Warranty Coverage

• All non-consumable products, known as devices, are covered by a comprehensive warranty for one year following the date of purchase.  During this time, all repairs or replacements are performed at no charge.  No questions asked. 
• ACTEON will require a copy of an invoice as proof of date of purchase.
• ACTEON, at its sole discretion, may choose to void the terms of this warranty if it determines that the product has sustained malicious or deliberate damage.
• ACTEON will pay all shipping costs during the comprehensive warranty period.
• The comprehensive warranty applies to the purchase date of the original item. 

Years 2 and Beyond: Manufacturer’s Limited Warranty Coverage

• At the conclusion of the one-year comprehensive warranty period, non-consumable items may be covered by ACTEON’s limited manufacturer’s warranty.  During this time, ACTEON will pay for labor and parts to repair a defective product. After this period, the customer must pay all labor and parts charges.

Costs associated with shipping to ACTEON are the responsibility of the customer or dealer. Return shipping cost of non-warranty repairs is the customer’s responsibility. ACTEON will pay for return shipping charges of items repaired under warranty. 

Warranty on Repair 

• Repairs are covered by a 90-day limited manufacturer’s warranty.  This warranty covers only the work performed.  Additional parts and functionality of the device are not covered. 
• If more than 90 days remains on the original manufacturer’s limited warranty, the repair will be covered for the remainder of the warranty rather than the 90 days. 
• When either an intra-oral camera or digital sensor is replaced through a repair transaction, the start date for the one-year comprehensive warranty will be reset and begin again upon receipt of the new item.

Please return products to:

ACTEON North America

124 Gaither Drive, Suite 140, Attn: Repairs

Mount Laurel, NJ 08054

90-Day Manufacturer’s Limited Warranty

Ultrasonic tips	Imaging plates	Plate covers	EXPASYL EXPASYL EXACT
Intra-oral tips	SOPIX positioning tabs	Bags	BIOSPLINT
Polishing powders Irrigation lines/perforators	Camera and sensor sheaths	FLAG	RISKONTROL and adaptor

 

1-Year Manufacturer’s Limited Warranty

PSPIX positioning set	Light guides	NEWTRON tip A/C box	EXPASYL gun EXPASYL EXACT gun
SOPIX positioning set	Lights rings	Sterilization box	AIR-N-GO nozzle
Lux bulbs	Lights shields	Transformer	AIR-N-GO tanks
Linking cables	OEM Curing Light tubing	Air electric switch	AIR-N-GO adaptors
SP NEWTRON HP tubing	Water solenoid kit

1-Year Comprehensive Warranty Plus 1-Year Manufacturer’s Limited Warranty

Ultrasonic/Surgical units	Ultrasonic/Surgical power supply	Air polishing units	PSPIX
NEWTRON tabletop	I-SURGE motors	AIR-N-GO	X-MIND UNITY
NEWTRON OEM modules	NEWTRON HP cord for PIEZOTOME	AIR MAX
IMPLANT CENTER II	Curing lights	PROPHY MAX
PIEZOTOME II	Hand piece	Air polishing handpieces
PIEZOTOME Solo	Charger
Ultrasonic/Surgical hand pieces	Battery

1-Year Comprehensive Warranty Plus 3-Years Manufacturer’s Limited Warranty

Intra-oral cameras

617

717 First

SOPROLIFE

SOPROCARE

Docking stations

 

2-Year Comprehensive Warranty Plus Years 3 and 4 Manufacturer’s Limited Warranty

SOPIX INSIDE

SOPIX2

1-Year Comprehensive Warranty Plus 4-Years Manufacturer’s Limited Warranty

X-MIND TRIUM and X-MIND PRIME Sensors* X-MIND TRIUM and X-MIND PRIME PC hardware**

 

1-Year Comprehensive Warranty Plus 9-Years Manufacturer’s Limited Warranty

X-MIND TRIUM Mechanics*** X-MIND Trium Unit electronics

*5 years or 14,000 exams; whichever comes first

**Acquisition OS, software, and data backup and protection are not covered under warranty

***Warranty is on parts and components only – No labor is covered

Form #F0034, Rev. 16. October 15, 2020